FAQs
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Support hours: Monday-Friday, 9am-6pm GMT+1
info@aressmilano.com
What is Ares Milano?
What is Ares Milano?
Ares Milano is a premium old money clothing brand that embodies timeless elegance and sophisticated style. We offer curated pieces that reflect classic luxury and refined taste for the discerning customer.
How long will it take to receive my order?
How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 0–2 business days
- Transit time: 4–10 business days
- Estimated delivery time: 4–12 business days
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on all orders to the European Union, United Kingdom, United States, Canada, and Australia. For more information, please check our Shipping Policy.
Where is Ares Milano located?
Where is Ares Milano located?
Ares Milano is operated by RIZZ STUDIOS LTD, a United Kingdom-based business offering a curated selection of premium old money clothing with free shipping available to the European Union, United Kingdom, United States, Canada, and Australia.
What if I receive a defective product?
What if I receive a defective product?
If you receive a defective item, we'll replace it at no cost to you. Please contact us at info@aressmilano.com and return the item within 30 days. For more information, see our Return Policy.
Can I cancel my order after it's placed?
Can I cancel my order after it's placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team at info@aressmilano.com or call +44 7537 147929.
Which carriers do you use for shipping?
Which carriers do you use for shipping?
We ship via trusted international carriers including UPS, DHL, and FedEx to ensure your order arrives safely and can be tracked throughout its journey.
What is your return policy?
What is your return policy?
We offer a 30-day money-back guarantee with a simple and hassle-free return process. Items must be unused, in their original condition, and returned with all original packaging, tags, and accessories. For complete details, please visit our Return Policy.
When will I get my refund after returning a product?
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund & Return Policy for details.
Do you offer any warranties or guarantees on your products?
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day money-back guarantee on all purchases. For more information, please refer to our Return Policy.
How can I contact customer support?
How can I contact customer support?
You can reach our customer support team by emailing us at info@aressmilano.com or calling +44 7537 147929. We aim to respond within 12–48 hours during business days.
Do you ship internationally?
Do you ship internationally?
Yes, we ship internationally with free shipping to the European Union, United Kingdom, United States, Canada, and Australia.
Do you have a physical store location I can visit?
Do you have a physical store location I can visit?
We are an online-only store, allowing us to offer the best prices, free shipping, and the widest product selection for our premium old money clothing collection.
Can I place a bulk order for my business or organization?
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team at info@aressmilano.com for details and special pricing.
What is the process for exchanging a product?
What is the process for exchanging a product?
If you would like to exchange your item for a different size, color, or product, contact us at info@aressmilano.com and we will help you with a quick exchange. For detailed information about product exchanges, please refer to our Return Policy.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey using the tracking information provided by your designated carrier (UPS, DHL, or FedEx).
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods at checkout to make your shopping experience convenient.
Store Name: Ares Milano
Company: RIZZ STUDIOS LTD
Address: 128 City Road, London EC1V 2NX, United Kingdom
Registration Number: 16875012
Email: info@aressmilano.com
Phone: +44 7537 147929
Customer Service Hours
Response Time: We aim to respond to all inquiries within 12–48 hours during business days.

